Aftercare & Customer Services

At Sashed we recognise that buying new windows and doors is a significant investment. We aim to make that process as simple and worry-free as possible and provide you with a first-class product that you can be proud of. From the day you visit Sashed.com to the moment your order is completed we undertake to provide you with the best possible customer service.

All our customers are special to us and we want you to be happy with your purchase, so if you need any help at all please email us at customer.services@sashed.com, or call us on 020 3198 4472.

To maintain the appearance, and preserve the integrity, of your windows and doors you will need to clean them at least every six months using neutral cleaning agents.

During cleaning the paint surface should be checked and any damage to the paint/stain surface should be repaired and re-painted to maintain the integrity of the protective coating. We also advise annual lubrication of all moving parts and recommend you use non-acidic, non-resinous lubricants.

Re-painting/staining your Sashed products will be required between three, five and ten years depending on the finish you have chosen and the climate. Good maintenance, especially for dark colours, will extend the time between repainting.

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 0800 195 2939, or email us customer.services@sashed.com and we aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

There is no charge to make a complaint. We will not take longer than 90 days to resolve your complaint. Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 456 6031 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/